Updated at 2024-01-01

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

  • Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
  • Company: when this policy mentions “Company”, “Elf & Shelf”, “we”, “us” or “our” it refers to Elf & Shelf Pte. Ltd., that is responsible for your information under this Return & Refund Policy.
  • Customer: refers to the company, organization or person that signs up to use the Elf & Shelf Service.
  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Elf & Shelf and use the services.
  • Service: refers to the service provided by Elf & Shelf as described in the relative terms (if available) and on this platform.
  • Website: site, which can be accessed via this URL: https://www.elfshelf.com.sg
  • You: a person or entity that is registered with Elf & Shelf to use the Services.

Return & refund policy

Thanks for shopping at Elf & Shelf! We appreciate the fact that you like to buy our range of Scandinavian products we bring in for you. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Elf & Shelf. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Elf & Shelf, you agree to the terms set forth below along with our Terms & Conditions.

If there’s something wrong with the you bought, or if you are not happy with it, you have 7 days to request for a refund. Refunds are arranged only for the following conditions and will be made via store credits within 7 working days:

  • A wrong product has been delivered, or a product is missing from the delivery
  • Product has been delivered in a damaged condition
  • Product is expired

All Clearance items are not returnable/ exchangeable/ refundable.


Elf & Shelf is not responsible for return shipping costs. Even if the item had free shipping in the first place, the customer has to pay for the shipping in return.

Your consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes to our return & refund policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact us

If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.

  • Via Email: hello@elfshelf.com.sg